Frequently Asked Questions
Everything you need to know about shopping pre-owned with confidence.
How do you verify the quality of your items?
Every item at Twice Loved undergoes a rigorous multi-point inspection process. Our team checks for structural integrity, signs of wear, and authenticity to ensure every product meets our high-quality standards before it is listed.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all domestic orders, with free shipping on orders over $75. Standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your item within 14 days of delivery for a full refund, provided it is in the same condition as when it was received and has the original tags attached.
Do you offer international shipping?
Currently, Twice Loved ships to all 50 U.S. states and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I sell my own items to Twice Loved?
Yes! We offer a trade-in program where you can receive store credit or cash for your gently used goods. Please visit our 'Sell With Us' page to learn more about our current intake requirements.