Returns & Exchanges

At Twice Loved, we want you to feel confident in your pre-owned purchases. If you are not completely satisfied with your item, we offer a 30-day return window for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the condition matches how it was received.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.